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Have an energy-related question or need assistance with your account?
We’re pleased to help. Just use the office locations, e-mail addresses, phone numbers and mailing addresses listed below.
Office locations
Customer Service Locations
PGE has Customer Service offices located throughout our service area. Pay your bill, talk to a Customer Service representative, start, stop or move your electric service and more.
Payment locations
Express Pay Locations
Grocery stores, pharmacies and other places where you can pay your PGE bill.
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Vcom® Financial Service Centers
Pay your bill 24 hours a day, seven days a week at participating 7-Eleven locations.
E-mail us
Customer Service Questions
Ask our experts for help with your billing and service questions. If you would like to make payment arrangements or if you have received a disconnect notice, please call Customer Service at 503-228-6322 or 800-542-8818.
Energy Questions
Ask our experts questions on home energy use.
Commercial Questions
Ask our Commercial and Industrial Energy experts about energy use for large businesses.
Employment Questions
Send our Human Resources Department your questions about current job opportunities.
Business Services
E-mail our business services team for questions about PGE’s business products and services
Phone numbers
You can reach the following PGE departments during normal business hours, 8 a.m. to 5 p.m., Monday through Friday. Some of the departments listed below have extended hours. If the department you wish to reach is not listed below, please call 503-464-8000.
| Customer Service & Outages |
Customer Service
503-228-6322 or 800-542-8818
7 a.m. - 7 p.m. Mon. - Fri.
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Outages and Emergencies
503-464-7777 or 800-544-1795
24 hours
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Other PGE departments
If the department you wish to reach is not listed below, please call 503-464-8000.
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PGE Headquarters
503-464-8000
Community Affairs
503-464-8599
Corporate Communications
503-464-8949
Direct Access Operations
(For Electricity Service Suppliers)
866-377-0411
Economic Development
503-464-7694
Employment Information
(recorded job listings, updated weekly)
503-464-7441
Energy Expert Hotline
800-722-9287
7 a.m. - 7 p.m. Mon. - Fri.
Ethics and Compliance
503-464-7091
Or e-mail us.
24-hour confidential hotline: 866-384-4277
Or visit the EthicsPoint Web site.
Executive Team
503-464-8900
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Hearing-impaired Phone Line
800-735-2900
Human Resources
503-464-7250
Locate Underground Wires
(Oregon Utility Notification Center)
503-246-6699 or 800-332-2344
Media Relations
503-464-8444
New Construction and Inspection
503-736-5450 or 800-542-8818
Report Electricity Theft
800-962-8184 (24 hours)
Or e-mail the Energy Recovery Unit (strictly confidential)
Report a Streetlight Out
503-464-7777 or 800-544-1795
Safety and Health Training for Electric Utilities
503-582-5003
Technical and Compliance Training for Electric Utilities
503-582-5003
Tree Trimming
503-736-5460 or 800-544-1794
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Mailing address
PGE’s headquarters are located in downtown Portland in the World Trade Center.
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Street address
PGE
121 SW Salmon Street
Portland, OR 97204
Mail other
correspondence to:
PGE
P.O. Box 4404
Portland, OR 97208
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Mail payments to:
PGE
P.O. Box 4438
Portland, OR 97208
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