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Help for Tough Times
Help for Tough Times
Trouble paying your bill? We want to help you.
Help for Tough Times
At PGE, we understand that sometimes financial difficulties may make it difficult to pay your electric bill. PGE has some ways to help.

Help for residential customers
If you’re having trouble paying your electric bill because you’ve lost your job, or your hours have been reduced, please let us know.

Solutions start with a call
Call PGE Customer Service (503-228-6322 in Portland, 503-399-7717 in Salem or 800-542-8818 outside of Portland or Salem)  and we can work together on solutions. We have  several billing and payment options which may be available to you.  For example, Equal Pay levels out your bill, making it easier on your budget, and Preferred Due Date allows you to choose a due date for your PGE bill that works best with your monthly cash flow. The sooner you call, the sooner we may be able to help.

Weatherization and bill-payment assistance
Depending on your household income, you may be eligible for free residential weatherization and bill-payment assistance programs.

Energy-saving information
Improving the energy efficiency of your home can help tame high energy bills. Explore our Energy Savings section to find lots of great information, including:
You can also email the PGE Energy Experts (or call 800-722-9287) for answers to your specific energy questions.

PGE gift cards
If you know someone who is struggling to make ends meet, giving a PGE gift card is a thoughtful, practical way to let them know you care and to ease their household budget a bit. PGE gift cards are available in values of $10 or more at your local PGE Community Office.

Earned Income Tax Credit
You could earn money back on your federal tax return if you’re eligible for the IRS Earned Income Tax Credit (EITC). Eligibility is based on your income. Call the IRS at 800-829-1040 or use the EITC Assistant on the IRS website to see if you qualify.

Oregon also has an earned income credit available.

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Help for business customers
If business is slow for your business, we understand that can make it tough to pay your bills. Your employees might be struggling, too. Here are some ideas that can help:

Make the most of PGE energy-efficiency resources
Improving the energy efficiency of your business can help tame high energy bills. Explore our free energy resources for businesses:
  • View our Energy Savings section, which includes low-cost simple fixes, 25 tips to consider first, and information on cash incentives and tax credits.
  • For expert answers to your specific energy questions, email our Business Services Team (or call 503-228-6322 in Portland, 503-399-7717 in Salem or 800-822-1077 outside of Portland or Salem).
  • Attend free energy-efficiency classes on a variety of business energy topics.

Level out your bill with Equal Pay
If your business is on Rate Schedule 32, you may be eligible for our Equal Pay option. This convenient payment plan smoothes out seasonal bill spikes so you pay the same amount every month. That’s easier on your budget. To see if Equal Pay is right for your business, call our Business Services Team at 503-228-6322 in Portland, 503-399-7717 in Salem or 800-822-1077 outside of Portland or Salem.

Improve cash flow by choosing your due date
If your business is on Rate Schedule 32, you may be eligible for our Preferred Due Date option, which lets you select the due date for your PGE bill.

Be a resource for employees
You can serve as a resource for employees who may be struggling to meet energy bills. Let them know that PGE can help through bill-payment programs such as Equal Pay and Preferred Due Date. We also offer household energy-saving tips. Depending on household income, they may be eligible for free residential weatherization and bill-payment assistance programs. Encourage them to call PGE Customer Service today at 503-228-6322 in Portland, 503-399-7717 in Salem or 800-542-8818 outside of Portland or Salem.

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