Pillar 1: Customer Value

Connecting our customers to what matters most

2016 Report

Pillar 1 - Customer Value
Carol Dillin

“We help connect our customers to what matters most to them: safe, affordable, reliable, clean and secure energy – we’re working to power their lives in a meaningful way.”

Carol Dillin, Vice President Customer Strategies and Business Development

Story 1

Flexibility helps with future energy needs

One key way to help make energy more efficient and sustainable is to help control the load – or demand – on the grid during peak hours. Those are hours when most people want to use lots of energy.

To help with this endeavor, in 2016, we kicked-off the Flex Pricing Pilot. This pilot’s participating customers flex their energy consumption and use less when energy costs are higher.

The purpose of the pilot is to help us learn more about customers’ flexibility with energy needs and use. Our learnings will help us develop future products and programs to help shift energy use away from high-demand times to make an impact without sacrificing comfort.

In 2016, more than 12,000 customers enrolled in the Flex Pricing Pilot.

Story 2

More reliable and resilient power

We know our customers rely on us for reliable, secure power, which is why in 2016, we launched a 5-year resiliency effort to strengthen our grid and reduce interruptions and outages. 

A more flexible grid also allows for further integration of renewables at an affordable price and can better handle new power generation from customers – like wind or rooftop solar power.

Our grid strengthening initiatives include:

  • Seismic upgrades to prepare for earthquakes: We know as Oregonians the threat of a large earthquake is very real. To prepare for this, we sent a team of PGE employees to Japan to learn how to best restructure power houses, reinforce foundations and retrofit our facilities.
  • Improving cybersecurity: Cyber threats are a new reality we must address. That’s why we’re using advanced equipment to help safeguard our customers’ information from potential hacks.
  • Replacing or upgrading equipment to increase reliability: We’re in the process of replacing 110,000 ft. annually of underground cable wires – helping to prevent outages before they occur. We’re also replacing aging equipment with more modern, automated equipment to shorten the duration of an outage.

What's next?

Smarter cities

We’re working with cities around Oregon to develop technology that will help them enhance livability, workability and sustainability. With this work, we’re partnering with cities to develop smart city capabilities, engage their communities in energy stewardship and create a cleaner energy future.

Electric transportation for all

We have plans to build and manage six electric bus charging stations and six additional Electric Avenue sites throughout Oregon, and we’re just getting started. We’re also working with cities and counties to make sure more EV resources are available to all Oregonians.

For more information, check out the Customer Value section of our Key Metrics Summary.