Pillar 4: Responsible Management

Sustainability is about managing our core business responsibilities with a commitment to excellence, as well as innovating for the future

2016 Report

Pillar 4 - Responsible Management
Jim Piro

“Sustainability is about managing our core business responsibilities with a commitment to excellence, as well as innovating for the future. Our customers are counting on us to operate efficiently and responsibly as their trusted energy partner.”

Jim Piro, President and Chief Executive Officer

Story 1

A real-time energy market that benefits customers

PGE uses solar and wind energy as much as possible. But, Oregon sees its share of rainy days and sometimes the wind isn’t strong enough to produce power.

To help us use more solar and wind energy regardless of the weather, as well as deliver low-cost, reliable energy, in 2015 we committed to joining the Western Energy Imbalance Market (EIM).

The EIM is a real-time wholesale energy market managed by an independent third party. Through the EIM, companies, like PGE, can buy and sell energy in near real-time, based on availability and customer needs. Most importantly, the EIM automatically dispatches the lowest-cost electricity resource available and optimizes the use of renewable energy.

The result will be lower energy costs, more reliable power and a cleaner energy future for Oregon. We joined the EIM in October 2017.

Story 2

Prioritizing key issues

In 2016, we conducted a materiality assessment of our business. Our assessment included perspectives from our leadership team as well as a variety of external stakeholders.

This approach allowed us to have a 360 degree view of what sustainability issues matter to us, but more importantly, what matters to our customers.

The results of the assessment reinforced our key priority issues, including reducing greenhouse gas emissions, maintaining reasonable prices and reliable electricity, a strong focus on public health and safety, and customer engagement.

The assessment was helpful in identifying three additional issues — cybersecurity, climate change impacts on our operations and CTE-STEM investments (Career Technical Education – Science, Technology, Engineering and Math) — that are of growing importance to our stakeholders, as well as our long-term success.

With a better understanding of our stakeholders’ perspectives, we pinpointed four main opportunity areas that will shape our sustainability efforts going forward:

  1. Enabling new technology: We will lead pilots and collaborative efforts for renewable energy, transportation electrification and smart grid technologies.
  2. Employee pipeline: We will invest in diversity and inclusion, CTE-STEM training, and community collaboration.
  3. Public policy: We will proactively engage on key issues such as climate change and utility pricing structures to support a clean energy future for Oregon.
  4. Cybersecurity: We will dedicate resources to increase the resiliency of the smart grid.

What's next

Our path forward

With a rapidly changing industry, progressing market and changes in customer expectations, we knew it was time to review our company’s mission, vision and values.

In 2016, we embarked on a journey to align our company vision and strategy with our customers’ expectations and business needs.

This work will be finalized in 2017 and set our path forward for continued success.

Customer Care and Billing

We’re upgrading our customer care and billing systems.

Going live in 2018, our new Customer Touchpoints project will allow us to provide better, more personalized service to our customers and increase the options we offer them in order to make life easier.

Customers will receive updates and communications about this system transition beginning later in 2017.

For more information, check out the Responsible Management section of our Key Metrics Summary.