What you can do if you receive a notice that your power is going to be shut off
If you’ve received a notice that your power is going to be disconnected, it’s important that you take action right away. We are here to help you.
Here are steps you can take, and answers to frequently asked questions.
What should I do?
It’s important that you pay your bill by the date on the notice to avoid disconnection. If your power is shut off, it may only make matters worse because you may be required to pay a deposit, a reconnection fee and half of any past due balance before your power can be restored.
If you cannot pay your entire balance due, please call us so we can discuss your options. If you need financial assistance, there are agencies that can help. See “What if I need financial assistance?” below.
Where can I pay my bill?
You can pay in one of several ways. Some ways post to your account immediately without any additional action from you. Other ways require you to call Customer Service at 800-542-8818 and provide your receipt number or confirmation number by 7 p.m. on the date due to avoid disconnection.
Payment methods that post immediately:
- In person at a PGE Community Office before 5 p.m. on the due date
- By phone using your bank account routing number by 5 p.m. on the due date
- Online using your bank account routing number by 5 p.m. on the due date
Payment methods that require you to call Customer Service with a confirmation or receipt number by 7 p.m. on the due date:
- Online or by phone at 800-542-8818 using a debit or credit card
- In person at a Western Union or CheckFreePay location.
What if I can’t pay my whole balance due?
Call us at 800-542-8818 to discuss your options.
Oregon Relay: 711 or 800-375-2900 (hearing loss or speech disability)
What if I need financial assistance?
We understand sometimes it can be difficult to pay your energy bills. If you need financial assistance, a social service agency may be able to help you.
What if I rely on electricity for a medical condition?
We care about your health. If someone in your household relies on electricity for significant health needs, call us at 800-542-8818.
We’ll provide an Emergency Medical Certificate application. You can have a medical professional fill it out and return it to us.
My power has already been disconnected. What now?
Call us at 800-542-8818 to make payment and arrange your reconnection. It’s best to call before 5 p.m. if you can.
While we do reconnect power after hours, there’s an after-hours charge you can avoid by contacting us earlier.
What if I have a dispute with PGE or need other help?
If you cannot reach an agreement with PGE Customer Service, you may contact Oregon's utility regulator, the Oregon Public Utility Commission (OPUC) at 800-522-2404 or 711 (TDD/TTY).