Remote-disconnect Meter Upgrades

New meters will allow us to provide convenient, same-day, remote responses to move-in or move-out requests

As we work toward Oregon’s clean energy future, we’re strengthening the energy grid to make it smarter, more efficient and more reliable for you. Among our many projects, we’re upgrading thousands of electric meters across our service area.

Better technology means faster service

While the existing meter(s) accurately records your energy use, the new meter will allow us to start or stop service remotely. This means you’ll receive a same-day response for a move-in or move-out request, rather than scheduling and waiting for a meter technician to manually start or stop service. It’s faster and more convenient for you, it’s greener because it saves on driving, and it helps control operational costs.

Meter exchange schedule

  • November 2019 through 2022
  • Meter replacements will happen between 7:30 a.m. and 5 p.m., Monday through Friday

What to expect during this work

  • A meter technician will perform the work and carry PGE identification.
  • There’s no need for you to be present during the work. Our technician will know the meter location and complete the work.
  • The meter exchange should only take a few minutes, and there will be a very brief interruption to your power while the old meter is removed and the new meter is installed.

Thank you for your support as we strengthen the energy grid and improve your service. If you have any questions about this project, please see our FAQ below or call 503-612-3730.

Frequently Asked Questions

Why are you changing out the electric meter at my address?
This meter upgrade project is one of many ways we’re strengthening the energy grid, making it smarter, more efficient and more reliable for you. This new meter allows us to respond remotely to start or stop service requests. We can respond immediately rather than scheduling a technician to visit your property. It’s more convenient for you, it’s greener because it saves on driving, and it helps control operational costs.

Will my power be off while the meter is being switched out?
Yes, there will be a very brief interruption — ideally less than a minute — to your power while the old meter is removed and the new meter is installed.