Supporting the community during the coronavirus pandemic
The COVID-19 pandemic has fundamentally changed our world. The impacts of this public health crisis are felt in our health and safety, our financial well-being and even in how we live and work.
Now more than ever we are focused on delivering safe, reliable and affordable power to customers.
But our commitment to you does not stop there. We understand right now, you need more from us – you need us to also help navigate and ease the impacts of this pandemic, and we’re here to help.
Helping our customers
We understand the hardship local businesses and residents are facing right now. Here are some of the steps we’re taking:
- We have suspended non-payment disconnections and late fees.
- Our customer service team is ready and available to help you with your bill. Here are a few ways to get started:
- Request more time to pay: You can request a payment extension 24/7 by logging in to your account or calling our automated phone system at the numbers below.
- Call us for a payment plan: Our team will work with you to set up a payment plan that works for you. Contact us at 503-228-6322 or 800-542-8818 Monday through Friday, 7 a.m. to 7 p.m.
- Get bill help: Additional bill resources may be available for qualified customers. Find out more at Bill Payment Assistance.
- To help customers stay safe and practice social distancing, our community offices are closed until further notice. The drop box at each office will remain open and payments will be processed promptly.
- Our self-service payment options are available during this time:
- Pay with the PGE app
- Pay online
- Pay by phone: Call 503-228-6322 (Portland) or 800-542-8818 (elsewhere) and have your PGE account number handy
- We are temporarily waiving all third-party debit/credit card transaction fees for business customer payments up to $600.
Supporting our communities
We want to recognize and thank our community partners who are currently providing critical services. We also want to help.
- PGE and the PGE Foundation are committing $1 million to educational programs in our region and to help address food insecurity through donations to Oregon Food Bank, Partners for a Hunger-Free Oregon and Marion Polk Food Share and to the Oregon Community Foundation’s COVID-19 Fund.
- The PGE Foundation will continue to work with our nonprofit partners to sustain vital services for some of our most vulnerable customers.
- We’re working to ensure there is extra energy assistance for low-income customers.
- Locally we are working with Community Action Partnership of Oregon, NW Energy Coalition, the Oregon Citizens Utility Board and other partners to secure $30 million in emergency energy assistance funds.
- Nationally we are working with a broad coalition of customer advocates and utilities on a $1.4 billion request for additional federal energy assistance funds.
Ensuring the safety of our employees
We have taken steps to prioritize the safety of our employees so we can continue to get you the power you need, when you need it.
- We have reviewed our work schedules to ensure that priority work continues as scheduled to meet your energy demands.
- Employees who can, are working from home to help with social distancing, which can slow the spread of the virus.
- For employees who need to be in the field or onsite, we’re implementing staggered work shifts and enhanced cleaning of sites and vehicles to help keep their work environment as safe as possible.
The safety of our employees and ensuring the reliability of our service are top priorities. We are closely monitoring and responding to the rapidly evolving situation and will continue to update this information. Thank you and stay safe.