Scam Alert

Beware of scams targeting utility customers

We want to let you know about a number of scams that are targeting energy customers, just like you, and how you can help protect yourself.

  • Phone scam 1: Scammers call about false issues with your account. They may ask you to call back on a non-PGE number, or connect you with a real PGE employee while the scammer silently stays on the line to collect personal information
  • Phone scam 2: Thieves posing as PGE employees ask you for a prepaid credit card to collect a past-due bill or payment for services like switching a meter.
  • Email scam: The scammer sends you an email with fraudulent account information and asks you to click on a hyperlink to confirm or view information. That link can download malware or viruses to your computer.
  • Text message scam: Customers receive spam, inappropriate texts or phishing texts allegedly sent by PGE.
  • Door-to-door scam: Thieves posing as PGE employees knock on a customer’s door and ask them to pay on an overdue bill.

Phone Scams

How phone scam 1 works

A scam caller says there is an issue with your account or bill. They ask you to call back on a non-PGE number or connect you with a real PGE employee while staying silently on the line to collect your personal information.

What to do

If you think you have received a scam phone call, hang up. Immediately call our Customer Service team at 800-542-8818 and tell them about the call you received.

How phone scam 2 works

A scam caller states that you owe PGE money and must pay immediately, or power will be disconnected. The scammer then directs you to purchase a prepaid credit card (e.g. Reloadit, Green Dot or Vanilla Reload) and to call back with the credit card number. In some cases, the fraudulent caller arranges to call back to get the credit card number. In either case, this is not PGE’s method for collecting past-due accounts.

It is important to know that PGE employees will never ask you to buy a prepaid credit card to pay your bill.

What to do

If you are targeted by this type of scammer phone call, please hang up. Immediately report it to PGE Customer Service at 800-542-8818 and contact your local police department. If you are unsure whether the call is from PGE, you can hang up and call PGE Customer Service for confirmation.

Email Scam

How it works

You receive an email that looks like a billing statement from PGE but it includes fake account numbers (may appear to come from PG&E not PGE). An example of this kind of scam email is below.

Customers have received emails that look like billing statements, include fake account numbers.

The email tells you that your gas and electricity bill is ready and provides a link to view the bill. If you click on the link, it takes you to a compromised website that may download viruses or harbor malware.

What to do

If you are unsure of the authenticity of a billing email, we recommend you sign in to your account to review your statement. You can also contact PGE Customer Service at 800-542-8818 to verify your account information.

Text Message Scam

How it works

You receive text messages from scammers pretending to be PGE and requesting action on a payment due. The scammers use sophisticated technology to disguise their location and identity, and then provide a phone number for you to call them back with a payment.

What to do

In order to receive any text messages from PGE you must register your mobile phone with PGE. Legitimate text messages from PGE only come from our six-digit phone number: 898-743 (TXT-PGE).

If you receive a text message that appears to be fake, we recommend you ignore or block that phone number immediately. If you want more information on how or when PGE will send you a text message, please contact PGE Customer Service at 800-542-8818 or view our mobile and text options for details.

Door-to-door Scam

How it works

A scammer pretending to be a PGE employee comes to your home or business and asks you for immediate payment on a late bill (the requested amount usually ranges from $50 to $100 and is usually for cash).

What to do

If anyone ever comes to your door claiming to be from PGE, ask to see their PGE employee badge. The badge will include the employee’s name, photo and a PGE logo. It will also list a verification number you can call to confirm the person is actually a PGE employee. If you ever feel uncomfortable, don’t open the door or hand over money. Call PGE customer service at 800-542-8818, and a PGE employee will work with you. Remember, you can contact us during business hours from 7 a.m. to 7 p.m. to discuss your account, amount due and our convenient billing and payment options.