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Fraud Alert
Beware of call or text messages asking to collect on your bill and watch out for fraudulent bills in emails

En Español

We want to alert you to three scams targeting customers of PGE and utilities nationwide, that we’re working with local authorities to investigate. The first is a telephone scam in which thieves posing as PGE employees ask for a pre-paid credit card to collect a past-due bill or payment for services like switching a meter. The second is an email scam, in which customers are sent an email with fraudulent account information and asked to click on a hyperlink to confirm or view information. That link can download viruses to your computer. The third is a text message scam, where customers receive spam, inappropriate texts, or phishing texts allegedly sent by PGE.

How the telephone scam works
The caller states the customer owes PGE money and must pay immediately or power will be disconnected.

The scammer then directs customers to purchase a pre-paid credit card (e.g. Reloadit, Green Dot or Vanilla Reload) and to phone back with the credit card number. In some cases, the fraudulent caller arranges to call back to get the credit card number. In either case, this is not PGE’s practice for collecting past-due accounts.

It is important to know that PGE employees will never ask you to buy a pre-paid credit card to pay your bill. Live PGE employees do not accept payment over the phone. PGE only accepts telephone payments using our automated telephone payment system.

What to do if you are targeted
If you are targeted by this scam, please hang up. Immediately report it to PGE Customer Service at
800-542-8818 and contact your local police department. If you are unsure whether the call is from PGE, you can hang up and call PGE Customer Service for confirmation.

How the email scam works
Customers have received emails that look like billing statements, include fake account numbers, and appear to come from utilities like PG & E (not PGE). One example of this email is below. The email tells customers that their gas and electricity bill is ready and provides a link to view the bill. If recipients click on the link, it takes them to a compromised website that may download viruses or harbor malware.

What to do if you are targeted
If you are unsure of the authenticity of a billing email, we encourage you to go directly to and log into your account to review your statement. You can also contact PGE customer service at 503-228-6322 or 800-542-8818 to verify your account information.

How the text message scam works
Customers have received text messages from scammers pretending to be PGE. The scammers are using sophisticated internet telephone technology to disguise their locations, and telling customers they are reaching out from federal government agencies. They then provide a phone number where customers can call them back.

Customers must register their mobile phone online in order to begin receiving any text messages from PGE. Legitimate text messages from PGE come in the form of a short, six digit code phone number: 898-743 (TXT-PGE).

What to do if you are targeted
If you receive a text message that appears to be fake, we recommend you ignore or block that phone number immediately. If you want more information on how or when PGE will send you a text message, please contact customer service at 503-228-6322 or 800-542-8818 or visit

Please spread the word
We ask for your help in sharing this information with others.

If you have questions, feel free to contact us.

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