Connected Water Heaters

If you live in an apartment that’s enrolled in our Connected Water Heater program, welcome!

With a smarter water heater in your home, you will receive bonus rewards for helping us use energy more sustainably — while continuing to enjoy plenty of hot water.

How it works

Did you know that the cost of energy is higher during times of day when everyone is using more? The communications switch on your tank will heat water when energy demand is lower.

With less demand during peak times, there is less pressure on energy prices, which helps keep prices affordable for all customers. This also gives us the flexibility to draw on cleaner, more cost-effective energy sources to meet your needs.

Rewards for you

As a thanks for participating, you will get Chinook Book coupons worth thousands of dollars that can be downloaded to your smartphone — so you can save money while enjoying local restaurants, shops, entertainment and more. Just login or register your email on portlandgeneral.com, and we’ll get you started. To make sure you get your rewards, follow these three easy steps:

  1. Log in to or register your account at portlandgeneral.com.
  2. On your Account Summary page, review the email address we have on file.
  3. If you want to change your address, click on Change Email Address and follow the instructions.

1. Will I run out of hot water?

We monitor connected water heaters closely to make sure you get the hot water you need. The availability of hot water depends on your water heater size and model, the number of people using hot water, the amount of hot water being used and how frequently it is used.

If you were running out of hot water prior to installation of our equipment, our program will not be able to provide more hot water than was previously available.

2. How do I benefit from the program?

We’ll thank you with Chinook Book coupons that can be downloaded to your smartphone. With the coupons, you can save money while enjoying local restaurants, shops, entertainment and more. You can also take pride in knowing your home is a smarter, connected home and that you’re making cleaner, more cost-effective energy solutions possible.

3. When will I receive rewards?

We will deliver your rewards six to eight weeks after each installation. To make sure you get your rewards, follow these three easy steps:

  1. Log in to or register your account at portlandgeneral.com.
  2. On your Account Summary page, review the email address we have on file.
  3. If you want to change your address, click on Change Email Address and follow the instructions.

4. How does this program help use more sustainable, renewable energy?

Connected water heaters make for sustainable living because they reduce the demand for electricity during times when people are using the most energy, such as morning or evening. These peak periods don’t always coincide with times when renewable sources are generating energy. This program gives us the flexibility to draw on cleaner, more cost-effective energy to heat your tank — because we are getting it when the wind is spinning turbines or the sun is shining on solar panels.

5. Why can’t PGE just store renewable power to use at a time when it’s needed?

Large-scale battery systems have been developed to store renewable power, but they are very expensive. To keep prices low for everyone, we’re developing other less costly solutions such as these connected water heaters. This program helps us make the most of our renewable resources in a much more affordable way than battery storage.

6. What impact does this program have on prices overall?

Connected water heaters are one tool for using energy wisely. They can help us avoid building new power plants, running plants that are less efficient and more expensive, or buying power on the open market at premium prices. When we can draw on cleaner, less expensive energy, we all get to enjoy a healthier environment and lower prices.

7. How is the PGE Connected Water Heater program adjusting for COVID-19 safety?

Our technicians are practicing the necessary safety protocols and following CDC guidelines while onsite. These include:

  1. Taking a daily health screening.
  2. If residents are home during installation, verbally confirming they are not experiencing symptoms of COVID-19.
  3. Wearing required personal protective equipment, including masks and gloves.
  4. Maintaining a distance of at least 6 feet from any resident present during the time of installation and while onsite.
  5. Placing a sign in front of the door of the residence where they are working, so passers-by know a person may exit through that door.
  6. Disinfecting any surface they come into contact with while in a unit.

8. What happens if the equipment needs maintenance?

If the device on your water heater needs maintenance, your property manager will notify you with specific information regarding when an approved technician will need to access your water heater, with at least 24 hours’ notice.

9. Can I opt out?

You can opt out of the program or switch to a less frequent schedule at any time by contacting our water heater specialists or calling 888-986-7276. If you choose to opt out, the device will remain on your water heater but will no longer be operational.

10. Questions?

Email us at waterheaters@pgn.com or call us at 888-986-7276.