High Bill Help

We’re here to help you

Winter’s cold weather and more time indoors can lead to higher bills. We know it can be a challenge, and we want to help.

Contact us first — we’ll work together

Need more time to pay?

As soon as you think you might need help, contact us online or by phone. If you have received a disconnect notice, please call us.

  • Online: Log in to sign up for payment plans to help you manage future bills or payment arrangements to help you right now.
  • By phone: Call PGE Customer Service at 503-228-6322 or 800-542-8818 to discuss your options.

Connect with bill-payment assistance programs

Three local programs offer bill-payment assistance to qualified customers who meet income requirements.

Get tips to save energy in winter

Heat and hot water

Heating high-bill triggers

  • More heater or space heater use
  • Heat works harder to keep same temperature
  • Home needs insulation/weatherization
  • Heating ducts aren’t sealed or insulated
  • Thermostat set high or not accurate
  • Heating unused rooms (zonal heat)
  • Fireplace dampers/doors left open
  • Foundation vents uncovered, allowing cold air in, warm air out

Try these tips

  • Insulate and seal air leaks. This alone can make a huge difference!
  • Set thermostat to 68 degrees when you’re home, 60 when asleep or gone (there are exceptions for some systems; see heating tips for more). Each degree lower saves an estimated 2 percent on your heating bill.
  • Check thermostat accuracy. Use an instant-read cooking thermometer to see if the air temperature matches your setting. You might want to upgrade to a smart thermostat.
  • Schedule a tune-up for your furnace each year.
  • Close fireplace dampers and doors when not in use.
  • Install foundation vent covers in fall to keep wind and cold from creeping in under your house. Vent covers can also help prevent frozen pipes. Remove them in spring.
  • Open curtains on sunny days. You’ll capture solar warmth and save on lighting, too. Close curtains at night to help insulate.

Water heating triggers

  • Old or inefficient electric water heater
  • Water heater set too high
  • Holiday guests: More water heating, laundry and dish washing

Try this tip

Lighting, appliances and electronics

Lighting, appliances & electronics triggers

  • Lights on longer during darker days
  • Inefficient holiday lights or leaving lights on all night
  • New appliances or big screen TV
  • Hot tub pump problems, or insulating cover left off

Try these tips

Use Energy Tracker to track your use and bill. Use Energy Tracker to track your use and bill

Compare energy use and get mobile bill alerts to help manage costs.

Having trouble paying your bill? Having trouble paying your bill?

Call us to make arrangements: 503-228-6322 or 800-542-8818.

Weatherization Assistance Weatherization Assistance

Find help covering the cost if you meet income guidelines.