Bill-payment assistance programs
We understand that sometimes it can be difficult to pay your energy bills. Help may be available through a variety of resources.
Three local programs offer bill-payment assistance to qualified customers who meet the income guidelines below.
Funding is limited
Even if your income falls within the required limits, there is no guarantee that you will receive assistance.
You do not need to apply for help from a specific program; the agency you contact will determine which program, if any, you may qualify for.
Low-Income Home Energy Assistance Program
LIHEAP is a federally funded program that helps eligible families and individuals pay their energy bills in winter. The program opens to the general public in December, but special outreach is provided in October and November to seniors, the disabled and households with children under age six.
Oregon Energy Assistance Program
OEAP is a year-round assistance program funded by a state-mandated charge added to all PGE customers’ bills.
HEAT Oregon is a private, 501(c)(3) nonprofit that helps customers struggling to pay their winter utility bills. It’s funded by donations from partnerships with PGE and other utility companies, as well as from private individuals. One-time grants are distributed through community nonprofit organizations.
Below are the 2016 income guidelines for LIHEAP and OEAP (eff. Oct. 1, 2015). HEAT Oregon income guidelines are slightly higher than those listed below.
|Size of family unit||Gross annual income||Gross monthly income|
|Each additional member||$1,265||$105.44|
Where to apply for assistance
The following organizations distribute the funding from sources listed above. Please call the agency in the county where you live.
|Clackamas||Clackamas County Social Services
|Marion / Polk||Mid-Willamette Valley Community Action
Toll-free number outside of Salem
The Salvation Army
|Multnomah||Human Solutions, Rockwood/SE Powell offices
IRCO − Asian Family Center
Native American Youth and Family Center
Self Enhancement Inc.
|Washington||Community Action, Beaverton/Hillsboro offices||503-615-0771|
|Yamhill||Community Action, McMinnville (YCAP)
Weatherization and energy efficiency assistance
If you meet the income guidelines for bill-payment assistance, you may also be eligible for free residential weatherization programs.
If you earn too much to qualify for weatherization assistance, you may be able to participate in the Savings Within Reach program from Energy Trust of Oregon.
This program offers special incentives to help moderate-income homeowners make energy efficiency improvements.
Preferred Due Date lets you choose a due date for your PGE bill that works best for you. The actual date will be within five days after that date.
If you have fallen behind on your PGE bill, there may be payment terms that can help you catch up. Please call PGE Customer Service so we can work together on a solution:
- Portland: 503-228-6322
- Salem: 503-399-7717
- Elsewhere: 800-542-8818