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Bill Payment Assistance

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Bill-payment assistance programs

We understand that sometimes it can be difficult to pay your energy bills. Help may be available through a variety of resources. If your income has been impacted recently, you can still qualify, the requirements are based only on your last 30 days of income. Additional funds are available due to COVID-19, however it’s important to apply before these new funds run out.

Three local programs offer bill-payment assistance to qualified customers who meet the income guidelines below.

Below are the 2020 income guidelines for LIHEAP and OEAP (eff. Oct. 1, 2019). Oregon Energy Fund income guidelines are slightly higher than those listed below.

Income guidelines – LIHEAP and OEAP

Size of family unit Gross annual income* Gross monthly income*
1 $25,983 $2,165.25
2 $33,978 $2,831.50
3 $41,973 $3,497.75
4 $49,967 $4,163.92
5 $57,962 $4,830.17
6 $65,957 $5,496.42
7 $67,456 $5,621.33
8 $68,955 $5,746.25
9 $70,454 $5,871.17
10 $71,953 $5,996.08
11 $73,452 $6,121.00
12 $74,951 $6,245.92
Each additional member $1,499 $124.92

*Gross Income means all household income before any deductions

Where to apply for assistance

The following organizations distribute the funding from sources listed above. Please call the agency in the county where you live.

County Organization Phone Number
Clackamas Clackamas County Social Services
St. Vincent de Paul
Marion / Polk Mid-Willamette Valley Community Action
The Salvation Army
503-585-6688 x4873
Multnomah El Programa Hispano
Human Solutions, Rockwood/East Multnomah County offices
IRCO − Asian Family Center
Latino Network
Native American Youth and Family Center
Self Enhancement Inc.
503-288-8177 Press “1”
Washington Community Action, Beaverton/Hillsboro offices
Or visit the Washington County’s Energy Assistance website to apply online.
Yamhill Yamhill Community Action Partnership (YCAP)
Or visit the Yamhill County’s Energy Assistance website to apply online.
503-472-0457 x1483 or
Toll-free 855-216-5289 x1483
For additional agencies and resources, contact 211info by phone at 211; text your zip code to 898211; or visit to download their free app.

Funding is limited

Even if your income falls within the required limits, there is no guarantee that you will receive assistance.

You do not need to apply for help from a specific program; the agency you contact will determine which program, if any, you may qualify for.

Low-Income Home Energy Assistance Program

LIHEAP is a federally funded program that helps eligible families and individuals pay their energy bills in winter. The program opens to the general public in December, but special outreach is provided in October and November to seniors, the disabled and households with children under age six.

Oregon Energy Assistance Program

OEAP is a year-round assistance program funded by a state-mandated charge added to all PGE customers’ bills.

Oregon Energy Fund

Oregon Energy Fund is a private, 501(c)(3) nonprofit that helps customers struggling to pay their winter utility bills. It’s funded by donations from partnerships with PGE and other utility companies, as well as from private individuals. One-time grants are distributed through community nonprofit organizations.

Weatherization and energy efficiency assistance

If you meet the income guidelines for bill-payment assistance, you may also be eligible for free residential weatherization programs.

If you earn too much to qualify for weatherization assistance, you may be able to participate in the Savings Within Reach program from Energy Trust of Oregon.

This program offers special incentives to help moderate-income homeowners make energy efficiency improvements.

PGE options

Preferred Due Date lets you choose a due date for your PGE bill that works best for you.

If you have fallen behind on your PGE bill, there may be payment terms that can help you catch up. Please call PGE Customer Service so we can work together on a solution:

  • Portland: 503-228-6322
  • Salem: 503-399-7717
  • Elsewhere: 800-542-8818

Control your bill Control your bill

Explore our Energy Savings section to learn how you can use less energy, including no-cost and low-cost changes you can make yourself.

Energy Tracker can help, too Energy Tracker can help, too

Use our free, online tool for renters and homeowners to see when and how you use electricity, analyze your bill and get a custom savings plan.

Give us a call Give us a call

If you are struggling to pay your bill, call PGE Customer Service at 800-542-8818 to discuss options related to your account.