Bill Payment Assistance

Bill-payment assistance programs

We understand that sometimes it can be difficult to pay your energy bills. Help may be available through a variety of resources.

Three local programs offer bill-payment assistance to qualified customers who meet the income guidelines below.

Funding is limited

Even if your income falls within the required limits, there is no guarantee that you will receive assistance.

You do not need to apply for help from a specific program; the agency you contact will determine which program, if any, you may qualify for.

Low-Income Home Energy Assistance Program

LIHEAP is a federally funded program that helps eligible families and individuals pay their energy bills in winter. The program opens to the general public in December, but special outreach is provided in October and November to seniors, the disabled and households with children under age six.

Oregon Energy Assistance Program

OEAP is a year-round assistance program funded by a state-mandated charge added to all PGE customers’ bills.

Oregon Energy Fund

Oregon Energy Fund is a private, 501(c)(3) nonprofit that helps customers struggling to pay their winter utility bills. It’s funded by donations from partnerships with PGE and other utility companies, as well as from private individuals. One-time grants are distributed through community nonprofit organizations.


Income guidelines

Below are the 2017 income guidelines for LIHEAP and OEAP (eff. Oct. 1, 2016). Oregon Energy Fund income guidelines are slightly higher than those listed below.

Size of family unit Gross annual income Gross monthly income
1 $22,626 $1,885.50
2 $29,587 $2,465.58
3 $36,549 $3,045.75
4 $43,511 $3,625.92
5 $50,473 $4,206.08
6 $57,435 $4,786.25
7 $58,740 $4,895.00
8 $60,045 $5,003.75
9 $61,351 $5,112.58
10 $62,656 $5,221.33
11 $63,961 $5,330.08
12 $65,267 $5,438.92
Each additional member $1,306 $108.83

Where to apply for assistance

The following organizations distribute the funding from sources listed above. Please call the agency in the county where you live.

County Organization Phone Number
Clackamas Clackamas County Social Services
503-650-5640
Marion / Polk Mid-Willamette Valley Community Action
Toll-free number outside of Salem
The Salvation Army
503-588-9016 x300
866-299-4216
503-585-6688
Multnomah Human Solutions, Rockwood/SE Powell offices
Impact NW
IRCO − Asian Family Center
Native American Youth and Family Center
Self Enhancement Inc.
503-405-7877
503-988-6020
503-235-4932
503-288-8177 x322
503-240-0828
Washington Community Action, Beaverton/Hillsboro offices 503-615-0771
Yamhill Community Action, McMinnville (YCAP)
Toll-free number
503-472-0457 x1480
855-216-5289 x1480
For additional agencies and resources, contact 211info by phone at 211; text your zip code to 898211; or visit 211info.org.

Weatherization and energy efficiency assistance

If you meet the income guidelines for bill-payment assistance, you may also be eligible for free residential weatherization programs.

If you earn too much to qualify for weatherization assistance, you may be able to participate in the Savings Within Reach program from Energy Trust of Oregon.

This program offers special incentives to help moderate-income homeowners make energy efficiency improvements.

PGE options

Preferred Due Date lets you choose a due date for your PGE bill that works best for you. The actual date will be within five days after that date.

If you have fallen behind on your PGE bill, there may be payment terms that can help you catch up. Please call PGE Customer Service so we can work together on a solution:

  • Portland: 503-228-6322
  • Salem: 503-399-7717
  • Elsewhere: 800-542-8818

Control your bill Control your bill

Explore our Energy Savings section to learn how you can use less energy, including no-cost and low-cost changes you can make yourself.

Energy Tracker can help, too Energy Tracker can help, too

Use our free, online tool for renters and homeowners to see when and how you use electricity, analyze your bill and get a custom savings plan.

Give us a call Give us a call

If you are struggling to pay your bill, call PGE Customer Service at 800-542-8818 to discuss options related to your account.